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Contact > CEO


Member Support / Member Queries (ask a question on Legal Finance / SRA AR / Legal VAT/ COFA)  Members only

Tel: 020 8302 2867
The Institute of Legal Finance & Management Limited
Registered Office:
2nd Floor
Marlowe House
109 Station Road
DA15 7ET
Company No. 10245337

How to make an complaint

Firstly we hope that most things can be dealt with by arranging a telephone call with our CEO.  Please contact the office.

If you wish to make an official complaint

You can let us know about your complaint by contacting our CEO.  Please provide as much information as possible so that we can investigate your complaint thoroughly.  Any official complaint MUST be submitted in writing.

​We will not respond to anonymous complaints, however your views will be considered properly.

We will acknowledge receipt of your complaint within 3 working days, and aim to resolve it and provide a response within 10 working days. Where this is not possible, we will contact you to update you on our progress and provide a deadline by which we should be able to provide a full response.

Not satisfied with the outcome?

If you are not satisfied with the outcome, you may refer the issue to the Executive Council of the ILFM.  This can be done by contacting our Executive Assistant, or the Chair

Contact Us

The Institute of Legal Finance and Management 2nd Floor, Marlowe House, 109 Station Road, Sidcup, Kent, DA15 7ET,+Greater+London+DA15+7ET/@51.4339193,0.101372,17z/data=!3m1!4b1!4m2!3m1!1s0x47d8aea907a4d313:0x718fae5dffcc010f 14