Contact Us

To send us an email, please select from the below list:

Professional Ethics (ask a question on Legal Finance / SRA AR / Legal VAT/ COFA)  Members only

Email us about > Membership including Renewals/Membership accounts

Email us about > Training and Qualifications

Email us about > Management/Supplier Accounts

Email us about > General Office Enquiry

Contact > CEO

Telephone: 020 8302 2867
 
 
Registered Office:
The Institute of Legal Finance & Management Limited
Suites 1 & 2
First Floor, River House,
1 Maidstone Road,
Sidcup,
Kent
DA14 5RH
 
​Company No. 10245337
 

How to make an complaint

Firstly we hope that most things can be dealt with by arranging a telephone call with our CEO.  Please contact the office.

If you wish to make an official complaint

You can let us know about your complaint by contacting our CEO.  Please provide as much information as possible so that we can investigate your complaint thoroughly.  Any official complaint MUST be submitted in writing.

​We will not respond to anonymous complaints, however your views will be considered properly.

We will acknowledge receipt of your complaint within 3 working days, and aim to resolve it and provide a response within 10 working days. Where this is not possible, we will contact you to update you on our progress and provide a deadline by which we should be able to provide a full response.

Not satisfied with the outcome?

If you are not satisfied with the outcome, you may refer the issue to the Executive Council of the ILFM.  This can be done by contacting our Executive Assistant, or the Chair