ILFM Solicitors' Software Users Award


This highly respected and sought after award will be presented to the software supplier to show that this year they have earned the title

“The ILFM Solicitors’ Software Users Award Winner 2020”

based on users feedback, as voted by ILFM Member software users **.

Confirmed Top 3 Winners 2020

1st Place (9.02) - Indigo Financial Centre (Indigo Legal Systems Ltd)

2nd Place (8.84) - Lawfusion (Select Legal Systems Limited)

3rd Place (8.74) - Insight Legal  (Insight Legal Software Ltd)


With Thanks to Andrew Harris, Partner  Hazelwoods LLP for independent verification of data and results.

Previous Years' Winners

Each year ILFM Members are asked to feedback on the software they use every day by way of a survey response to choose an award winner. ** 

This year 120 responses were received on about 20 different software packages.  Once all the data is collected, checked and results determined, it is independently verified and an award presented to the winners. 

The winning software company is named as the current year's winner of the "ILFM Solicitors' Software Users Award"

The winner will receive:

• A prestigious award presented by the ILFM.
• The title "ILFM Solicitors’ Software Users Award Winner 2020"
• A half page advertisement in our Legal Abacus magazine for 2 issues free of charge.
• Recognition on the ILFM Website Awards & Recognition page.
• An update in our November/ December Legal Abacus magazine.

For over a decade now,  ILFM Members have been asked to feedback on their day-to-day use of software and to choose an award winner;  we are again asking ILFM Members to give us an honest view of their legal accounts software package. 

This year we have collaborated with the LSSA (Legal Software Suppliers Association) and thank them for their help and input.


The feedback survey structure is as follows:

Contact Details

Tick box:

I confirm I am a current ILFM Member

I confirm I am a current user of the software selected above.

I confirm I am completely independent and not connected in any way, apart from a normal customer/supplier relationship, with software owner/supplier.

I understand the data collected will be collated and sorted based on the mean average scores and then will be independently checked and verified.  A minimum of 5 responses for each software supplier is required to be eligible for the Award.

I understand that the draw for £100 Amazon Gift Card will be made randomly from non rejected responses.

Ranking of the following:  Unknown,  1-10

Adequacy of Training

Usefulness of user manual

Usefulness of online help (Contextual help buttons)

Ranking of the following:  Unknown, 1-10

Manual postings
Electronic requisitions and approval
Automated postings
Import postings i.e. .csv
Manual bank reconciliation
Automated bank reconciliation
Interest calculations
Compliance to Accounts Rules
Month/year end routine procedure
VAT Return calculation
Making Tax Digital procedures
Compliance with Money Laundering Regulations
COFA compliance audit
Nominal postings
Reversing journal postings
Purchase ledger postings
Manual bills postings
Electronic draft billing and approval
Financial ledger enquiries
Standard reports
Ease of customising reports
Standard dashboards
Ease of customising dashboards 
Data export
Reaction time to regulatory changes
Cyber security and data protection 

Ranking of the following:

Helpdesk speed of response

Immediate (10)  / 1-3 Hours (8)  / 4-6 Hours (6)  / Next Day(4)  / Longer (2)

Free Text comment box for feedback

Previous Years' Winners

**The ILFM continues to remain strictly impartial when asked about specific legal software suppliers. No recommendation or advice is provided.