Winner of the ILFM’s Law Firm Software Users Award 2025 is Osprey Approach
Congratulations to Osprey Approach, voted as our Software Users Award Winners of 2025.
Osprey Approach provides law firms, big and small, with practice management software that streamlines processes to improve the efficiency and effectiveness of managing cases and clients. Their mission, for over 30 years, is to offer more than just a software product but provide help and guidance to navigating the world of law using technology to success. Their software helps firms scale, adapt, and improve profitability.
For more than 18 years, ILFM’s members have been asked for their feedback on their day-to-day use of software and asked to choose their
award winners based on a set of questions. Members are asked to give their honest views of their legal accounts software package and how it helps to carry out their duties. The ILFM has thousands of members with a wide range of roles mainly in legal cashiering and law firm finance, practice management, compliance, and law firm owners.
"We are absolutely thrilled and deeply honoured to have won the ILFM Legal Software Award for 2025. This recognition is especially meaningful because it reflects the voices of our clients - their feedback drives everything we do. This award is a testament to the progress the Osprey team has made in enhancing our software and services this year. We greatly value our partnership with ILFM and look forward to continuing to shape the future of legal technology together. As we move into 2026, our focus remains on continuous improvement and innovation, ensuring our products and services evolve to meet the changing needs of our clients and the industry, while staying true to our mission of making it easier to run a law firm."
Nick Orme, CEO, Osprey Approach
This highly respected and sought-after award is presented to the winners to show that they have earned the title “ILFM Law Firm Software Users Award 2025” based on actual users’ feedback. The award will be presented at the prestigious RAF Club, in London in February 2026.
This year the ILFM has collaborated with the LSSA (Legal Software Suppliers Association) and thank them for their help and input.
With thanks to Andy Harris, Partner at Hazlewoods LLP, for his independent verification of data and results.
The ILFM remains strictly impartial, and no recommendations or advice are ever imparted to the members.
Congratulations to Danielle O'Connor and Karen Pyart who won the prize draw for completing our 2025 Software Awards survey.
For over 20 years, the Institute has proudly invited its members to share candid feedback on the legal software they use every day. Through a structured survey, members evaluate how their chosen systems support compliance, productivity and the demands of both legal finance and practice management.
Each year, the ILFM Law Firm Software Users Award recognises excellence based solely on users’ actual experience. ILFM Members, encompassing legal cashiers, practice managers, COFAs and sole practitioners, all contribute their insights. Their responses shape the outcome of this respected award, which remains entirely impartial and free from external influence.
Impartial, member-led recognition
The ILFM does not endorse or recommend specific software providers: instead, we empower our members to voice their experiences and help inform the wider legal community. Alongside the award, the ILFM publishes its Law Firm Suppliers Guide, offering a comprehensive overview of legal accounts and administration systems available across the sector.
The 2025 awards
The prestigious “ILFM Law Firm Software Users Awards 2025” will be presented at our Annual Awards Lunch on 25 February 2026. This year’s survey is once again delivered in collaboration with the Legal Software Suppliers Association (LSSA), whose support we gratefully acknowledge. 
All survey data is carefully reviewed and independently verified. We extend our thanks to Andrew Harris, Partner at Hazlewoods LLP, for his continued role in ensuring the integrity of the results.
Our winning software supplier will receive
• A prestigious ILFM award trophy.
• The title, ILFM Law Firm Software Users Award 2025
• A full-page advertisement in Legal Abacus, free of charge.
• Recognition on the ILFM Website’s page for awards & recognition.
• A featured update in the Institute’s Legal Abacus journal
The survey closed 14th November 2025
The feedback survey structure sent to ILFM Members is as follows:
Your Company Contact Details
Tick box:
- I confirm I am a current ILFM Member
- I confirm I am a current user of the software selected above.
- I confirm I am completely independent and not connected in any way, apart from a normal customer/supplier relationship, with software owner/supplier.
- I understand the data collected will be collated and sorted based on the mean average scores and then will be independently checked and verified. A minimum of 6 responses for each software supplier is required to be eligible for the Award.
- I understand that the two draws for £100 will be made randomly from non rejected responses.
Questions within the survey include...
- Do you find your software supplier approachable and straightforward to deal with?
- Do you consider your Software Supplier to be ethical in their dealings with you?
- How satisfied are you that your software supplier communicates new features and functions to you?
- How satisfied are you that the software helps you carry out your role in a compliant way and meet with your ethical and regulator’s requirements?
- How satisfied are you that the software helps you carry out your role in a more productive and efficient way?
- How satisfied are you with the overall look and feel of this software?
- How satisfied are you with the overall ease of use of this software?
- How satisfied are you with the ability to integrate other software with this software?
- Overall, how well does the software meet your needs?
- How likely is it that you would recommend this software?
- How satisfied are you with the QUALITY of how helpdesk/support calls/tickets are handled?
- How satisfied are you with the SPEED that helpdesk/support calls/tickets are handled?
- How satisfied are you with the reliability of this software?
- How satisfied are you with the security of this software?
Please Note...
The ILFM continues to remain strictly impartial when asked about specific legal software suppliers. No recommendation or advice is provided. However, to help our members provide their employers with an informed choice the ILFM surveys its members for this award and produces a Law Firm Suppliers Guide including legal accounts and administration systems and services. This aims to assist members to research, advise or help their firms choose a software package that best suits them.
**The ILFM continues to remain strictly impartial when asked about specific legal software suppliers. No recommendation or advice is provided.