ILFM Law Firm Software Users Award

Insight Legal wins the ILFM Solicitors’ Software Users Award 2021 

Hampshire based Insight Legal has today bagged the ILFM’s top award for the best solicitors’ software, a title they have won in previous years.  

For more than 15 years the ILFM’s members have been asked for their feedback on their day-to-day use of software and asked to choose their award winners based on a set of questions. Members are asked to give their honest views of their legal accounts software package and how it helps to carry out their duties. More...


Full Winners’ List 2021

1st       Insight Legal (Insight Legal Software Ltd)

2nd      Interactive (Quill)

3rd       Lawfusion (Select Legal Systems Limited)

4th       Osprey Approach (Osprey Approach/Practice Ltd)


The Solicitors’ Software Users Award winners are voted by the ILFM’s members, each of whom are asked several questions about the software they use. The ILFM remains strictly impartial and no recommendations or advice are ever imparted to the members. The ILFM produce a Software Suppliers’ Guide focusing on legal accounts and administration systems and services to all its members as part of its yearly fee.  The aim of the guide is to assist all ILFM members with insights from the research which it carries out; independent and impartial data and information is then collated into the guide, which then operates to help ILFM members choose the software package that best suits them and their teams.

This highly respected and sought-after award is presented to the winners to show that they have earned the title “the ILFM Solicitors Software Users Award 2021” based on actual users’ feedback.  The award will be personally presented by ILFM Chief Executive Tim Kidd in September 2021.

This year the ILFM teamed up with the LSSA (Legal Software Suppliers Association) and we thank them for their help, input and part sponsorship of the prize drawn from responses. more...


ILFM Member role levels that completed Survey 2021

Manager/Supervisor/Team Leader/Senior 36.18%

Practice Manager/Head of/Senior Manager/Financial Controller/Accountant 27.64%

Support Team 26.13%

C-Suite/Director/Practice Director 7.04%

Partner/Managing Partner/Principal/Owner/Self Employed 3.02%


Previous Years' Winners

Each year ILFM Members are asked to feedback on the software they use every day by way of a survey response to choose an award winner. ** 

Once all the data is collected, checked and results determined, it is independently verified and an award presented to the winners. 

The winning software company is named as the current year's winner of the "ILFM Law Firm Software Users Award"

The winner will receive:

• A prestigious award presented by the ILFM.
• The title "ILFM Law Firm Software Users Award Winner 2021"
• A full page advertisement in Legal Abacus free of charge.
• Recognition on the ILFM Website Awards & Recognition page.
• An update in Legal Abacus magazine.

For over 15 years now,  ILFM Members have been asked to feedback on their day-to-day use of software and to choose an award winner;  we are again asking ILFM Members to give us an honest view of their legal accounts software package. 

This year we have collaborated with the LSSA (Legal Software Suppliers Association) and thank them for their help and input.

With Thanks to Andrew Harris, Partner  Hazelwoods LLP for independent verification of data and results.

The feedback survey structure is as follows:

Contact Details

Tick box:

I confirm I am a current ILFM Member

I confirm I am a current user of the software selected above.

I confirm I am completely independent and not connected in any way, apart from a normal customer/supplier relationship, with software owner/supplier.

I understand the data collected will be collated and sorted based on the mean average scores and then will be independently checked and verified.  A minimum of 6 responses for each software supplier is required to be eligible for the Award.

I understand that the draw for £200 will be made randomly from non rejected responses.

Questions Include...

Do you find your software supplier approachable and straightforward to deal with?

Do you consider your Software Supplier to be ethical in their dealings with you?

How satisfied are you that your software supplier communicates new features and functions to you?

How satisfied are you that the software helps you carry out your roll in a compliant way and meet with your ethical and regulator’s requirements?

How likely is it that you would recommend this software? 

How satisfied are you with the ability to integrate other software with this software?

How satisfied are you with the QUALITY of how helpdesk/support calls/tickets are handled?

Overall, how well does the software meet your needs?


Previous Years' Winners

**The ILFM continues to remain strictly impartial when asked about specific legal software suppliers. No recommendation or advice is provided.